Veteran Hearing Services Offering
From 20 January 2025, implementation of the Veteran Hearing Services Framework will provide a more streamlined pathway to fair and consistent funding decisions on appropriate hearing devices for veterans with service-related hearing needs.
The Department of Veteran Affairs’ Veteran Hearing Services Framework comprises:
- an updated Audiology Prior Financial Authorisation Request form, co-designed with providers and audiology advisers to assist expedite complex hearing requests,
- updated internal DVA processes to ensure requests are reviewed against the elements of the DVA Wellbeing Framework, and
- enhanced communication with, and information for, veterans, families and services providers through materials including information sheets and FAQ’s.
The Veteran Hearing Services Framework will assist veterans to better understand hearing services request processes, and resulting in more positive and straightforward interactions for veterans and service providers.
For further information on the Veteran Hearing Services Framework please visit the related documents below or email Hearing@dva.gov.au.